CareTech - Nurse Call Systems Alarm Manufacturer

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Services

Compliance and Certificates

CERTIFICATION

CareTech Products are designed to meet the highest standards for our industry.

Click on the image to download ISO certification document that indicates our certification and compliance with ISO 9001 and ISO 14001

iso


COMPLIANCE

CareTech uses well know laboratories such as SEMKO in Europe and AUS test in Australia to test and comply all its products:

Approval-marked. Meets all applicable standards.Manufactured in accordance with the new RoHS Directive, 2002/95/EU.

(Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment)

CE0413X

N10437

CareTech Systems Pty Ltd is compliant to the Australian Standard Personal Response Systems (TS002, TS004, AS4607).  This standard specifies the minimum performance, design and operation requirements for telecommunications based personal response systems (PRSs). 


It also provides guidelines for the selection of such systems.
Information on the Australian Standard for Personal Response Monitoring AS4607 http://www.standards.org.au/

 

Our service obligation after warranty

 

 

Our service obligation after warranty commits CareTech and all its Certified Dealers to offer a service level agreement (SLA) is designed to assist the Healthcare Industry (Aged Care providers and hospitals alike) to better maintain a facility’s costs and capital equipment maintenance.

  

 

24 / 7 System Support Call Centre


CareTech and all its Certified Dealers aim is to provide our customers a level of Support and Service that meets and exceeds their expectations.  

 

 The CareTech Call Centre offers more with:

  • 24/7 immediate response;
  • Every Event is Registered;
  • Emails are sent to the Register Customer contacts;
  • Technicans avliable for immediate Remote System Administration;
  • Web Login for Management Staff to obtain progress updates;
  • All Event Report and Site Action Logs will be sent out monthly;
  • Download a Presentation Brochure24-7support

     

 
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